1. Introduction
This Refund and Cancellation Policy sets out the terms under which orders placed through our website are processed, cancelled, and refunded. By placing an order, you agree to be bound by the terms outlined below.
2. Refund Policy
2.1 We are committed to fulfilling all orders placed through our website in a timely and professional manner.
2.2 In the event that we fail to deliver your order for any reason, you will be entitled to a full refund of the total amount paid.
2.3 Refunds will be issued using the original payment method used at the time of purchase, unless otherwise agreed.
2.4 Please allow a reasonable period for the refund to be processed, depending on your payment provider.
2.5 Where an order has been successfully delivered, refunds will not normally be provided, except where required by applicable law.
3. Cancellation Policy
3.1 If you wish to cancel an order, you must contact us as soon as possible using the details provided below.
3.2 Cancellations can only be accepted prior to the preparation or dispatch of your order.
3.3 Once preparation of the food has commenced or the order has been dispatched for delivery, cancellation requests may not be accepted.
3.4 To request a cancellation, please contact us at: Telephone: 01483 726290
4. Consumer Rights
4.1 Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.
4.2 You may have additional rights in cases where goods are faulty, not as described, or where services have not been carried out with reasonable care and skill.
5. Contact Information
If you have any questions regarding this policy or your order, please contact us:
Telephone: 01483 726290